Terms and Conditions play12 —
Guide Complete Usage Platform

Welcome to play12, a digital entertainment platform operating under the domain play12.app. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and play12 ("Company", "we", "Platform"). By registering, accessing, or using any part of the play12 platform, you acknowledge that you have read, understood, and agreed to be bound by all Terms stated in this document.

These Terms take effect immediately upon completion of your account registration on the play12 platform. If you do not agree with any part of these Terms, you are advised not to proceed with registration and to immediately cease use of our platform. Continued use of the platform following any amendments to these Terms will be deemed as acceptance of the revised terms.

Play12 reserves the right to amend, add, or update these Terms at any time without prior notice. However, we will endeavour to notify members of significant changes via in-platform notifications or their registered email.

To register and use play12's services, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the date of registration. play12 strictly refuses any registration by individuals who are underage.
• Be a resident of Malaysia and access the platform from a permitted region in accordance with applicable local laws.
• Possess the legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• Not listed on any self-exclusion register or relevant responsible gaming protection programme.
• Register with accurate, truthful, and up-to-date personal information. Any false information provided during registration will result in account termination.
• Register only one account only per individual. Multiple account registrations by a single individual are strictly prohibited.

Every play12 member is fully responsible for their own account. This includes keeping your password confidential, ensuring your account information is always up to date, and promptly reporting any suspicious activity to our support team.

• You are responsible for all activities that occur under your account, whether carried out by you or any other party.
• Never share your login credentials with anyone. play12 will not be held responsible for any losses resulting from the sharing of account information.
• Ensure that your registered email address and phone number are active and reachable for verification and official communications.
• Accounts inactive for more than 180 days may be subject to a monthly administrative fee of RM5 until the balance reaches zero or the account is reactivated.
• You may request account closure at any time by contacting the play12 support team. Any remaining balance will be processed for withdrawal once all conditions are met.

Play12 reserves the right to temporarily suspend or restrict account access for investigation purposes if suspicious or unusual activity is detected by our monitoring system. This action is taken solely to protect the security of your account.

Play12 supports a wide range of deposit and withdrawal methods suited for Malaysia users, including direct bank transfers, Touch 'n Go eWallet, GrabPay, and other digital payment methods supported by the platform.

• Minimum deposit amount: RM10 per transaction.
• Minimum withdrawal amount: RM10 per transaction.
• Maximum daily withdrawal limit: RM50,000 per account.
• All withdrawals are processed to a bank account or digital wallet that registered in your name only. Withdrawals to third-party accounts are not permitted.
• play12 does not charge any processing fees for withdrawals. However, your bank or digital wallet provider may apply their own charges.
• Successful deposits cannot be reversed once credited to your play12 account.

All financial transactions on play12 are processed through secure, encrypted payment channels. play12 does not directly store your credit or debit card information — all sensitive financial data is handled by payment providers with PCI-DSS security certification.

Play12 offers a wide range of bonuses and promotions to members, including welcome bonuses, deposit bonuses, cashback, and seasonal promotions tied to festive occasions. All bonuses are subject to specific terms and conditions stated on their respective promotion pages.

• Rollover requirements (wagering requirements) must be fully met before any bonus funds or winnings derived from bonus funds can be withdrawn.
• Bonuses may only be claimed once per promotion unless otherwise stated. Attempts to claim the same bonus more than once will result in the bonus being voided.
• play12 reserves the right to withdraw any bonus awarded if there is evidence of abuse, fraud, or violation of the bonus terms.
• Bonuses cannot be transferred between accounts or directly converted to cash without meeting the rollover requirements.
• The bonus validity period is as stated in each promotional offer. Unused bonuses after the validity period will be automatically forfeited.

All games available on the play12 platform use a Random Number Generator (RNG) system certified by an independent auditing body. This ensures that every game outcome is entirely random and cannot be influenced or manipulated by any party.

• The return-to-player (RTP) rate for each slot game is publicly displayed within its respective game information.
• Any technical disruption occurring during an active game will be resolved based on play12's server records, which are considered the official and final record.
• The use of any unauthorised automated software (bots), scripts, or tools during gameplay is prohibited and may result in account termination.
• Wins resulting from technical errors or inaccurate displays are invalid and may be voided by play12.

Play12 is also committed to responsible gaming. We provide management tools to help you play within healthy limits, including daily deposit limits, session time limits, and the option to temporarily or permanently self-exclude from the platform.

Using the play12 platform for unlawful or unethical purposes is strictly prohibited. The following is a list of activities specifically forbidden on our platform:

• Money laundering: Using the play12 platform as a channel to launder, conceal, or transfer illegally obtained funds.
• Multiple accounts: Registering or operating more than one play12 account under the same or different identities.
• Bonus abuse: Systematically claiming bonuses with the intent to exploit without genuine play, including bonus abuse and bonus hunting.
• Game manipulation: Using unauthorised software, tools, or methods to influence game outcomes.
• Payment fraud: Conducting fraudulent transactions, using credit cards or bank accounts that do not belong to you, or filing illegitimate chargeback claims.
• Threats and harassment: Threatening, harassing, or abusing the customer support team or any play12 staff.

Your personal data protection is a priority at play12. All information you provide during registration and use of our platform is collected, stored, and processed in accordance with the play12 Privacy Policy, which forms part of these Terms.

• All data transmitted between your device and play12's servers is protected by 256-bit SSL encryption that meets international security standards.
• Your personal information will not be sold, shared, or disclosed to third parties without your consent, except as required by law.
• play12 uses your data solely for account management, identity verification, transaction processing, and service improvement.
• You have the right to request access, correction, or deletion of your personal data at any time by contacting our support team.

For more information on how we handle your personal data, please refer to Privacy Policy play12 complete.

Whether at your own initiative or at play12's discretion, an account may be terminated or suspended under certain circumstances.

• Voluntary termination: You may request account closure at any time. Contact our support team and any valid balance will be processed for withdrawal.
• Termination by play12: play12 reserves the right to terminate your account for breach of these Terms, fraudulent activity, or at play12's sole discretion, with or without prior notice.
• Temporary suspension: Accounts may be temporarily suspended during an investigation. If no violation is found, the account will be reinstated and the balance fully restored.
• Once an account is terminated due to a breach of these Terms, you are not permitted to re-register using the same or different information without written consent from play12.

Play12 reserves the right to amend these Terms and Conditions at any time. Amendments will take effect immediately upon being published on our platform. It is your responsibility to review these Terms periodically to ensure you remain informed of the latest applicable terms.

Continued use of the play12 platform following any amendments to these Terms will be deemed as full and unconditional acceptance of the revised terms.

If you have any questions about these Terms and Conditions, please contact the play12 support team via live chat, available 24 hours a day, 7 days a week. We are ready to help clarify any section that may be unclear.